Explore Our Services
Through our trusted fulfillment partner, Arrowhead Medical, we offer a wide range of maintenance repairs, preventative care, and biomedical calibration services. All Arrowhead Medical Service Technicians are highly trained with over 35+ years of experience in caring for fitness, wellness, and medical grade equipment.
Service Offers + Packages
We offer everything from single visits to yearly maintenance packages. Check out the details below.
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A single service visit for a specific repair, billed as the work is performed. A certified Arrowhead Medical technician diagnoses the issue, sources parts, and restores the equipment. The right fit for a one-off fix. For communities with recurring service needs, the Annual Maintenance Plan covers two repairs a year at a lower effective cost.
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The annual standard of documented care. One yearly preventative maintenance visit from a certified Arrowhead Medical technician, priority scheduling ahead of non-contract communities, and access to equipment discount and trade-in programs. A written service report after every visit. This is the record that keeps commercial equipment warranties valid, where one missed inspection can void coverage.
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Everything in the Preventative Care Service Plan, plus two maintenance repair visits included each contract year. One annual preventative visit, two repairs, priority scheduling, discount and trade-in access, and a documented service record across the year. Predictable annual cost in place of unpredictable repair bills. The plan most communities choose, and the one detailed in full below.
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Annual preventative maintenance, calibration, and safety-check service for nursing and rehabilitation biomedical equipment, performed by an Arrowhead Medical BioMed-certified technician. Covers the lifts, scales, monitors, and rehab units a general plan does not. Every visit produces a written Calibration and Safety Check Report, the compliance documentation a facility audit asks for. Layers onto an active Annual Maintenance Plan.
ANNUAL MAINTENANCE PLAN (AMP)
The core of long-term equipment care, and the plan most communities choose.
A fitness and wellness space performs from day one. Keeping it performing for the next decade is a separate discipline, and it is the one most operators discover too late, after a treadmill console goes dark or a resident finds a machine taped off for weeks waiting on a part.
The Annual Maintenance Plan, fulfilled by Arrowhead Medical, is built to keep that from happening. Each contract year includes one preventative maintenance visit from a certified technician, two maintenance repair visits, priority scheduling ahead of non-contract communities, and access to equipment discount and trade-in programs. Every visit produces a written service report, the documentation that keeps commercial equipment warranties valid and gives operations a record of exactly what was serviced and when.
The case for it is a budgeting case. A single emergency repair, parts and labor, regularly runs several hundred dollars and arrives with no warning. The Annual Maintenance Plan converts that unpredictable cost into one fixed annual line, with two repairs already covered before anything breaks. For operators running multiple communities, the plan carries a multisite rate that brings the per-location cost down across the portfolio.
For communities with nursing and rehabilitation equipment, the Biomedical Service Plan layers on top of an active Annual Maintenance Plan to bring lifts, scales, monitors, and rehab units under the same documented standard of care.
AR Performance + Design remains the single point of accountability across all of it, from the first design conversation through every year the space is in service.
How We Care for Your Investment
Assess What You Have
It starts with your equipment and the people who use it. A certified Arrowhead Medical technician reviews what is in the space, its condition, and the service it needs, so the plan fits the real inventory rather than a generic package.
Match the Right Plan
Single repair, preventative care, full annual coverage, or added biomedical service. We walk you through the difference and recommend the plan that fits how your community actually operates, never the most expensive one by default.
Service with Care
Technicians work directly with manufacturers on your behalf, holding warranties to what they promise and sourcing the right parts to extend equipment life. Every visit produces a written report, and complex problems get a worked-through resolution.
Plan for What's Next
Care does not end when the technician leaves. You get clear guidance on ongoing maintenance, replacement timing, and what the space needs as equipment ages, so nothing fails by surprise and every budget cycle is planned.
Let's Keep Your Space Performing
Tell us about your community and the equipment you need serviced. We'll review what you send and get back to you within one business day with the plan that fits how your community operates.